Privacy Policy

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Jet Co. London Privacy Policy

Effective date: 4th July 2025

Jet Co. London Ltd (“Jet Co. London”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you engage with us, including through our charter services, website, email communications, and any related services.

1. Who We Are

Jet Co. London Ltd

Company Number: 16564367

Registered Address: TMS House, Cray Avenue, Orpington, BR5 3QB, United Kingdom

Contact Email: office@jetcolondon.com

We act as the Data Controller for the personal data we process.

2. What Information We Collect

We may collect the following types of information:

✅ Identity data – Full name, date of birth, passport details, visa details, nationality

✅ Contact data – Phone number, email address, billing and delivery addresses

✅ Payment data – Bank details, credit card information (processed securely, never stored by us directly)

✅ Flight details – Travel dates, passenger list, luggage requirements, catering preferences, special requests, health information (if relevant, e.g., allergies)

✅ Communications data – Emails, calls, or messages exchanged with us

We do not knowingly collect data from children under 16 without parental consent.

3. How We Use Your Information

We use your information to:

• Provide, manage, and fulfill your charter bookings
• Communicate with you about your bookings or inquiries
• Arrange customs, immigration, security clearances, and operational requirements
• Process payments and issue invoices
• Comply with legal, tax, and regulatory obligations
• Improve our services, including quality assurance and customer feedback

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity – to fulfill our obligations under a contract with you
• Legal obligations – to comply with applicable laws and regulations
• Legitimate interests – for operational management, business improvement, or security
• Consent – where you have given us clear permission (e.g., for marketing communications)

5. How We Share Your Information

We only share your personal data with:

• Aviation operators, ground handlers, customs, immigration, and security authorities
• Payment processors and banks (for secure payment handling)
• Service providers (e.g., catering companies, chauffeurs) necessary to fulfill your booking
• Legal or regulatory authorities if required by law

We do not sell or rent your data to third parties.

6. International Transfers

Some of our service providers or partners may operate outside the UK or EEA. When transferring your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

7. Data Security

We implement appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, disclosure, or destruction. These include secure servers, encryption, access controls, and staff confidentiality agreements.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or regulatory requirements. Typically, booking records are kept for 7 years in line with aviation and tax regulations.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your data (where legally permissible)
• Object to or restrict processing in certain circumstances
• Request transfer of your data to another provider
• Withdraw consent (where processing is based on consent)

To exercise any of these rights, please contact office@jetcolondon.com.

10. Contact and Complaints

If you have questions or concerns about this Privacy Policy, or if you wish to make a complaint, please contact:

Data Protection Officer

Jet Co. London Ltd

Email: office@jetcolondon.com

If you are unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated to you, and the latest version will always be available on request or via our website.